Recruiting Alchemy with Andy Simpson

Episode 3 - Ben Musgrave, COO of Hinterview

Hinterview Season 1 Episode 3

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0:00 | 43:37

Andy Simpson (https://www.linkedin.com/in/andyhsimpson/) is joined by  Ben Musgrave (https://www.linkedin.com/in/benmusgrave/), COO and Head of Product at Hinterview (https://hello.hinterview.com/) to discuss USPs in recruitment and working smarter, not harder

00:00 Introduction and Podcast Welcome

01:12 Ben Musgrave's Early Life and Education

02:43 Transition to Recruitment

04:14 Challenges in Recruitment

07:33 Consultancy and Recruitment Dynamics

16:51 The Role of KPIs in Recruitment

21:35 The Pitfalls of KPI-Driven Recruitment

22:27 The Birth of Hinterview: Solving Recruitment Challenges

23:18 A Game-Changing Candidate Experience

25:36 The Video Interview Breakthrough

27:59 Building and Scaling a Recruitment Business

40:59 The Future of Recruitment: Automation and Personalization



get in touch to hear more at hello.hinterview.com

Learning in Recruitment

[00:00:00] Ben Musgrave: Moved back from the Alps. I'd had enough living out there, living out of a suitcase permanently and things moved back to the UK. . Moved to London, needed to find a job, started applying to jobs, and then got approached by some recruitment companies, and was learning about it, trying to figure out what I wanted to do.

[00:00:20] Ben Musgrave: Fundamentally, I needed cash, so I said yes. And I, what I, It's a story as old as time itself. Exactly, yeah. And but I wasn't actually, I guess I wasn't actually a recruiter, I was a relationship manager for for a recruitment company. And so I was really looking after our big clients and it was the, a lot of the big banks where we were on the PSL, for like tech PSLs, risk PSLs, finance PSLs, whatever.

[00:00:45] Ben Musgrave: In general, we were already on them and I was maintaining those relationships, making sure we stayed on the PSL each year. And trying to, convince the client that we were doing a good job so they'd keep us, that we were staying within their rules, and also pushing our recruiters to fill as many jobs as possible and to, the reality was, push those rules to the limits to try and get an advantage over everyone else on the PSL and, there's a lot of jobs come out of them, but therefore there's a lot of people on the PSL, so there's five or six companies.

[00:01:14] Ben Musgrave: That was really interesting, I loved just Learning about all of these different jobs that up until that time I'd never didn't even know they existed, that risk was such a thing that, all, you know, learning about different types of engineering and coding, et cetera. I found that really interesting